Maintenance Aging Report

Leadership roll-up of open hotel-level maintenance work orders by aging threshold.

04/23/2026 | Produced: 7:51 AM

Open Work Orders

169

Current source report scope

Executive 30+ Days

Across 7 hotel(s)

Regional 14+ Days

Across 17 hotel(s)

Urgent Open Items

Marked urgent in source

Executive Summary

There are 17 open work order(s) at the executive 30+ day threshold and 62 open work order(s) at the regional 14+ day threshold. The current aged backlog is concentrated most heavily at North Little Rock - Gray Road with 10 item(s). This report is built to keep the executive view exception-based and the regional view operational.

What Needs Attention Now

Tulsa - E 52nd Street has 4 item(s) at 30+ days old, oldest at 94 day(s).
Baton Rouge - Airline has 3 item(s) at 30+ days old, oldest at 49 day(s), including urgent work.
Benton South has 3 item(s) at 30+ days old, oldest at 45 day(s).
North Little Rock - Gray Road has 10 item(s) at 14+ days old, oldest at 35 day(s), 0 urgent.
Benton - Military Rd has 9 item(s) at 14+ days old, oldest at 45 day(s), 0 urgent.
Baton Rouge - Airline has 8 item(s) at 14+ days old, oldest at 49 day(s), 5 urgent.

Executive Level, 30+ Day Items

Tulsa - E 52nd Street

4 item(s), oldest 94 day(s), no urgent items

16575-1 · Normal · 94 day(s) old · created 01/19/2026
ROOM 145
18147-1 · Normal · 49 day(s) old · created 03/05/2026
install the electric eagle suites sign
18665-1 · Normal · 36 day(s) old · created 03/18/2026
CAMERA'S BY ROOM 145 AND THE FIRST FLOOR END LAUNDRY ROOM
18685-1 · Normal · 36 day(s) old · created 03/18/2026
NEED TO PLACE THE QR CODE CARDS ON THE INSIDE OF ALL DOORS

Baton Rouge - Airline

3 item(s), oldest 49 day(s), 1 urgent

18195-1 · Normal · 49 day(s) old · created 03/05/2026
rm 416 occupied. Cable not working Airline
18196-1 · Normal · 49 day(s) old · created 03/05/2026
rm 427 occupied cable not working Airline
18661-1 · Urgent · 36 day(s) old · created 03/18/2026
RM 425 occupied NEEDS 2 PRONG ELEC OUTLET REPLACED TO A 3 Airline

Benton South

3 item(s), oldest 45 day(s), no urgent items

18312-1 · Normal · 45 day(s) old · created 03/09/2026
Manager Residence - roof over back deck is still leaking
18800-1 · Normal · 34 day(s) old · created 03/20/2026
Field needs mowed badly - grass is getting tall and this is where the guests
18891-1 · Normal · 30 day(s) old · created 03/24/2026
121 / 122 - Need railing for stairs

Oklahoma City - NE I-35

2 item(s), oldest 57 day(s), no urgent items

17807-1 · Normal · 57 day(s) old · created 02/25/2026
all stairwells that have rust needs some rust off or repainted and the stairwell
18851-1 · Normal · 31 day(s) old · created 03/23/2026
we need some cameras for the third floor and by the dog park all the blind

Benton - Military Rd

2 item(s), oldest 45 day(s), no urgent items

18321-1 · Normal · 45 day(s) old · created 03/09/2026
all gutters need straw/debris cleaned out and all downspouts and drain with
18806-1 · Normal · 33 day(s) old · created 03/21/2026
Internet and security wiring hanging between #143 & #144 needs to be pulled not hanging, also all wiring wrapped around Security Camera between #141 & #142 needs to be pulled and attached to building. Pictures taken an Aaron has asked that it be corrected.

North Little Rock - Gray Road

2 item(s), oldest 35 day(s), no urgent items

18704-1 · Normal · 35 day(s) old · created 03/19/2026
Room 452 Needs a PTAC
18709-1 · Normal · 35 day(s) old · created 03/19/2026
Room 543 needs a PTAC

Benton - I-30

1 item(s), oldest 79 day(s), no urgent items

16992-1 · Normal · 79 day(s) old · created 02/03/2026
Update on 2-25-26 Sungpuma roofing & restoration (Juan P.) came by and Rain gutter in court yard by room 239 several feet ready to fall

Regional Level, 14+ Day Items

North Little Rock - Gray Road

10 item(s), oldest 35 day(s), no urgent items

18704-1 · Normal · 35 day(s) old · created 03/19/2026
Room 452 Needs a PTAC
18709-1 · Normal · 35 day(s) old · created 03/19/2026
Room 543 needs a PTAC
19370-1 · Normal · 21 day(s) old · created 04/02/2026
Room 413 needs two PTAC's (one is missing and one has no heat) (Recreated work order - Someone marked it as complete but issue was not resolved)
19371-1 · Normal · 21 day(s) old · created 04/02/2026
Room 458 needs dresser replaced (we don't have any on-site)
19372-1 · Normal · 21 day(s) old · created 04/02/2026
Room 469 needs PTAC replaced (it's a brand new Hotpoint unit but the numbers)
19374-1 · Normal · 21 day(s) old · created 04/02/2026
Room 546 needs dresser replaced (we don't have any on-site)
19377-1 · Normal · 21 day(s) old · created 04/02/2026
No power along the left side and back of the wall in the office area. All (Recreated work order - was marked as completed by someone but issue was not resolved)
19378-1 · Normal · 21 day(s) old · created 04/02/2026
Soffit around the emergency exit sign outside of room 548 is missing (Recreated work order - Someone marked it as completed but issue was not resolved)
19458-1 · Normal · 19 day(s) old · created 04/04/2026
Plumber said that we need to replace the 2nd pump for the sewer system often.
19693-1 · Normal · 14 day(s) old · created 04/09/2026
Visitor ran into support beam with her car. Support Beam - 3rd Building - By

Benton - Military Rd

9 item(s), oldest 45 day(s), no urgent items

18321-1 · Normal · 45 day(s) old · created 03/09/2026
all gutters need straw/debris cleaned out and all downspouts and drain with
18806-1 · Normal · 33 day(s) old · created 03/21/2026
Internet and security wiring hanging between #143 & #144 needs to be pulled not hanging, also all wiring wrapped around Security Camera between #141 & #142 needs to be pulled and attached to building. Pictures taken an Aaron has asked that it be corrected.
18975-1 · Normal · 28 day(s) old · created 03/26/2026
unit #144 - will be vacant 04/17/26 - the total unit needs repainted, floor in front revenue to $1240 or $360 weekly. I have a family waiting
19091-1 · Normal · 26 day(s) old · created 03/28/2026
Military - needs replacement filiters for PTAC PremAire 6 to 8
19400-1 · Normal · 21 day(s) old · created 04/02/2026
Unit #122 large burner is not working on the range and the refrigerator is
19401-1 · Normal · 21 day(s) old · created 04/02/2026
Unit # 128 small burner not working.
19403-1 · Normal · 21 day(s) old · created 04/02/2026
Unit #110 needs trim around PTAC inside painted
19449-1 · Normal · 19 day(s) old · created 04/04/2026
Military - over the door entering the lobby has a leak when it rains, this is the frame at the top is splitting and breaking down from the rain/water, of course this only happens when it rains
19702-1 · Normal · 14 day(s) old · created 04/09/2026
We need our no through traffic sign put back up that someone knocked down.

Baton Rouge - Airline

8 item(s), oldest 49 day(s), 5 urgent

18195-1 · Normal · 49 day(s) old · created 03/05/2026
rm 416 occupied. Cable not working Airline
18196-1 · Normal · 49 day(s) old · created 03/05/2026
rm 427 occupied cable not working Airline
18661-1 · Urgent · 36 day(s) old · created 03/18/2026
RM 425 occupied NEEDS 2 PRONG ELEC OUTLET REPLACED TO A 3 Airline
19093-1 · Normal · 26 day(s) old · created 03/28/2026
support pole on side of building 3 needs repaired. Airline
19509-1 · Urgent · 17 day(s) old · created 04/06/2026
rm 439 repair hole in wall PLEASE USE DROP CLOTHES TO COVER BED Airline
19582-1 · Urgent · 16 day(s) old · created 04/07/2026
main rm 1 fix hole in roof Airline
19653-1 · Urgent · 15 day(s) old · created 04/08/2026
rm 404 new toilet seat
19655-1 · Urgent · 15 day(s) old · created 04/08/2026
rm 420 paint ceiling where repaird ,paint clothes rod ,paint bath rm door both Airline

Tulsa - E 52nd Street

5 item(s), oldest 94 day(s), no urgent items

16575-1 · Normal · 94 day(s) old · created 01/19/2026
ROOM 145
18147-1 · Normal · 49 day(s) old · created 03/05/2026
install the electric eagle suites sign
18665-1 · Normal · 36 day(s) old · created 03/18/2026
CAMERA'S BY ROOM 145 AND THE FIRST FLOOR END LAUNDRY ROOM
18685-1 · Normal · 36 day(s) old · created 03/18/2026
NEED TO PLACE THE QR CODE CARDS ON THE INSIDE OF ALL DOORS
19567-1 · Normal · 16 day(s) old · created 04/07/2026
room 122

Baton Rouge - Gwenadele

5 item(s), oldest 29 day(s), 3 urgent

18952-1 · Normal · 29 day(s) old · created 03/25/2026
light over rm #311 not working
19277-1 · Normal · 23 day(s) old · created 03/31/2026
Room 204 OCC
19303-1 · Urgent · 22 day(s) old · created 04/01/2026
ROOM 225 BATHROOM DOOR SCRAPES AGAINST FLOOR, TOUCH THEY HAVE EXTRA CAULK OR SOMETHING?
19309-1 · Urgent · 22 day(s) old · created 04/01/2026
ROOM 312 NEEDS NEW TOILET SEAT
19507-1 · Urgent · 17 day(s) old · created 04/06/2026
ROOM 209 HAS BACTERIA ABOVE SHOWER

Conway - Skyline

5 item(s), oldest 29 day(s), 5 urgent

18937-1 · Urgent · 29 day(s) old · created 03/25/2026
ROOM 200 HAS WATER COMING DOWN THE ELECTRICAL CONDUIT FLOOR. SENDING PICTURES TO BENNY.
19043-1 · Urgent · 27 day(s) old · created 03/27/2026
ATTIC FAN IS OUT. MOTOR WENT OUT
19074-1 · Urgent · 27 day(s) old · created 03/27/2026
RESEAL OUTSIDE THE GUTTER BY THE ATRIUM OVER ROOM 200
19442-1 · Urgent · 20 day(s) old · created 04/03/2026
NEEED TWO VENT COVERS FOR THE OUTSIDE OF THE DRYERS. NEED Titan General ROOMS226,217,211,205,111,109,105,106,116,134, AND 138 FOR A TOTAL OF 11
19709-1 · Urgent · 14 day(s) old · created 04/09/2026
ROOM 104 INSTALL A SHOWER BAR IN TUB DUE TO NURSES ASKING

Oklahoma City - NE I-35

4 item(s), oldest 57 day(s), no urgent items

17807-1 · Normal · 57 day(s) old · created 02/25/2026
all stairwells that have rust needs some rust off or repainted and the stairwell
18851-1 · Normal · 31 day(s) old · created 03/23/2026
we need some cameras for the third floor and by the dog park all the blind
19500-1 · Normal · 17 day(s) old · created 04/06/2026
hole in room 318 wall
19620-1 · Normal · 15 day(s) old · created 04/08/2026
toilet needs reset room: 108 129 134 207 208 212 214 218 239 OOF

Oklahoma City - NW Expressway

4 item(s), oldest 23 day(s), no urgent items

19278-1 · Normal · 23 day(s) old · created 03/31/2026
UNIT 147 NEED WALL IN BATHROOM FIXED
19551-1 · Normal · 16 day(s) old · created 04/07/2026
rm 115 need new filter for ptac
19598-1 · Normal · 15 day(s) old · created 04/08/2026
unit 212 need 1 ptac filter
19611-1 · Normal · 15 day(s) old · created 04/08/2026
unit 239 need new ptac filters

Benton South

3 item(s), oldest 45 day(s), no urgent items

18312-1 · Normal · 45 day(s) old · created 03/09/2026
Manager Residence - roof over back deck is still leaking
18800-1 · Normal · 34 day(s) old · created 03/20/2026
Field needs mowed badly - grass is getting tall and this is where the guests
18891-1 · Normal · 30 day(s) old · created 03/24/2026
121 / 122 - Need railing for stairs

Tulsa - S 79th East Ave

2 item(s), oldest 14 day(s), 1 urgent

19675-1 · Normal · 14 day(s) old · created 04/09/2026
1310 - Oven not working - could be heating element
19678-1 · Urgent · 14 day(s) old · created 04/09/2026
2315 - bathtub wall is missing and there are no handles for the faucet. A/C is

Benton - I-30

1 item(s), oldest 79 day(s), no urgent items

16992-1 · Normal · 79 day(s) old · created 02/03/2026
Update on 2-25-26 Sungpuma roofing & restoration (Juan P.) came by and Rain gutter in court yard by room 239 several feet ready to fall

Tulsa - S Yale Ave

1 item(s), oldest 29 day(s), no urgent items

18945-1 · Normal · 29 day(s) old · created 03/25/2026
leak under awning in pool area

Jacksonville - Crestview

1 item(s), oldest 28 day(s), no urgent items

19010-1 · Normal · 28 day(s) old · created 03/26/2026
we need lock smith to look at our front entry door to lobby is hard to open and Titan Prop Mgmt

Eagle Suites - Breckenridge

1 item(s), oldest 22 day(s), 1 urgent

19340-1 · Urgent · 22 day(s) old · created 04/01/2026
Office keys/locks getting jammed in door. Can't lock door that leads to to laundry room.

Little Rock - Hardin Road

1 item(s), oldest 22 day(s), no urgent items

19285-1 · Normal · 22 day(s) old · created 04/01/2026
Green power cords for the cable boxes

One Bedroom

1 item(s), oldest 14 day(s), no urgent items

19667-1 · Normal · 14 day(s) old · created 04/09/2026
In room 305 the ac terminal is broken on the wall

Rock - W Markham Street Little

1 item(s), oldest 14 day(s), no urgent items

19700-1 · Normal · 14 day(s) old · created 04/09/2026
Furniture needs to be moved around, no handle on the toilet and tv needs to

Pattern Intelligence

Total open work orders in source report: 169, with 31 marked urgent.
Executive threshold (30+ days): 17 item(s) across 7 hotel(s).
Regional threshold (14+ days): 62 item(s) across 17 hotel(s).
Most concentrated aging backlog is at North Little Rock - Gray Road with 10 item(s) currently at the 14+ day threshold.
PTAC / HVAC-related items appear repeatedly in the aged backlog, with 9 aged item(s) tied to that category.

Recommended Actions

Escalate any urgent item that reaches 14 days old into same-day regional review instead of allowing it to roll deeper into backlog.
Assign one owner per hotel for aged work orders and require a daily status comment until closure.
Separate recurring PTAC / HVAC parts shortages from normal room-turn tasks so material constraints do not hide in general backlog.
For the executive view, keep the 30+ day section intentionally short and exception-based. If that section is empty, leadership should read that as backlog still recoverable.

Source Notes

Source file: Eagle Suites Maintenance
Assigned user filter in source: All
Status scope: New, Assigned, Scheduled, and Waiting
Aging thresholds used here: 30+ days for executive and 14+ days for regional